发货付款

For all products of SignaGen Online Store
Items are shipped via FedEx. They do not deliver to P.O. boxes, so we need a street address. A phone number is required for all delivery orders. Most of the shipping companies use the phone number to schedule delivery. For shipment outside United States mainland e.g. Alaska, Hawaii and Puerto Rico, please contact us for shipping rates. We will also ship items using Next Day, 2nd Day and Three Day Services for rush order. For dry ice shipping, shipping rate is subject to change and won't be covered by custom referral free shipping . Please contact us for shipping rate, we will share 20% to 40 % of the shipping cost for rush orders.  To ensure timely delivery, currently we don't accept FedEx collect shipping.

- Tax Information
6.0 % sales tax will be added for shipment from Maryland.

- Return Policy
We offer a 30 days money back guarantee on all products sold on www.signagen.com. All products must be returned in their original packaging, and must be in new condition. In the event of a return, the purchase price of your product will be refunded, less shipping costs.
Please be aware that products with SHIPPING INCLUDED will still have shipping charges deducted from your refund, in the event of a return. Contact customer service with your return request. Send package back to shipper (we will provide address). Credit is given when received, inspected, and processed.

- Cancellation Policy
A Cancellation fee will be applied for orders placed if the following criteria are not met:
Cancellation arrangements must be made by phone or email with a company representative. Cancellations must be made the same day the order was placed, during business hours of 8:00am to 6:00pm EST

- Cancellation Fee

VISA / Mastercard - 2.5% OF TOTAL PURCHASE PRICE.
American Express / Discovery - 3.5% OF TOTAL PURCHASE PRICE.

Any Additional questions, please contact us by e-mail or by fax. Our e-mail address is info@signagen.com; Fax: (301)-560-4919

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